GENERAL INFORMATION

There were hockey baselayers on the market - and that’s about it. In terms of fabrics, fit, craftsmanship, details we saw a huge potential in engineering something better, much better. We founded AYCANE to start a new era: Hockey baselayers, which enhance the performance of the athlete.While other brands invest a lot of time developing hockey skates and sticks, we are focusing on the foundations for success: the 1st layer on the athlete's skin. The baselayer has a huge impact on whether the hockey player overheats while playing or cools down too much, whether he is distracted by moving elbow pads or not, whether he feels comfortable in every split second thanks to the perfect fit or not, etc. Wearing AYCANE baselayers and socks, the athlete can focus on his game - and nothing else.

AYCANE was founded by Nico and Sven Serena, Evelyn Giger, Daniel Giger and the hockey hall of fame legend Peter Forsberg. Before AYCANE the Serena brothers co-owned the ski and golfwear brand KJUS. During their involvement with KJUS they met Evelyn Giger. Combined the AYCANE management team has over 40 years of experience in the sports apparel industry. More about the founders you can findhere

AYCANE offers ultra innovative performance enhancing products made sustainable and with full transparency. Therefore we work with the best manufacturer and material suppliers in the world. With a direct to consumer distribution setup we ensure that we can offer the highest quality possible for the best price. Secondly we want to maintain a close connection to our athletes and members of the AYCANE circle. This is only possible through our e-commerce platform aycane.com and our social media channels, where we listen to our customers, learn, and improve our product and services daily.

Do you want to regenerate quicker between your shifts? Do you want to perform better and longer?Our products are designed to enhance the athlete’s performance. 
How does the magic happen? By superior textile engineering:We developed a highly-functional, smart baselayer fabric in Italy which is taylored to hockey needs: hyper stretch, moiture wicking, antibacterial treatment and intelligent when it comes to regulating your body climate and absolutely comfortable.Our training and recharge collection features finest craftsmanship: Most of the material we use are made sustainably in Italy, 100% performance focused. Flat, imperceptible seams, smart details, premium zippers, and so on. Perfect fit: Designed for the athlete and his body. No ifs and buts. Bold, contemporary design: You will see it and feel it.

Buy quality and brand that shares your passion. Buy less but buy better.

Our products are exclusively available though our website aycane.com

The AYCANE headquarters are in Zug, Switzerland. Our European branch is in Liberec in the Czech Republic.

Outstanding Apparel for extraordinary athletes. If you want to become an AYCANE brand ambassador, send us an email to circle@aycane.com and share your story with us.

PRODUCT GUIDE

We have a normal sizing, but many of the products have an athletic fit and are designed for maximum freedom of movement – if you are looking for a looser fit, choose one size up, and if you are looking for a tighter fit, choose one size down.

If the size you are looking for is out of stock, please click on the 'notify when available' button and enter your email address. We will send you a message when your size is back in stock.

We use only the best factories in the world for technical premium and sustainable activewear. To give you the utmost trust into our work we disclose all factories we work with. You can find all the information here.

All specific care instructions can be found on the garment care label or on the product detail pages under the description tap material and care.

Currently we do not have a brick & mortar retail store where you can try our products. Make an order on aycane.com and convince yourself from our performance apparel.

ORDERING, SHIPPING AND PAYMENT INFORMATION

We are unable to change or cancel your order after the checkout process is completed. However you are able to return the products free of charge from most countries we ship to and get a full refund. To return products please refer to our returns policy.

We will need a little time to process your order and prepare it for shipment, you will receive a confirmation notice together with a tracking number once your order has been shipped. For most destination countries you can choose between standard shipping (approximately 3-6 business days) and priority shipping (approximately 1-3 business days).

In general we ship with our courier partner FedEx to most destinations. For domestic shipments within the Czech Republic and regional deliveries to Germany, Slovakia and Poland we use the services of PPL (a member of the DHL Group). In any case the carrier will be clearly visible when we send you the tracking number.

All orders worldwide are being dispatched from our distribution centre in the Czech Republic.

All European Union member states, Canada, Liechtenstein, Norway, Switzerland, United Kingdom and United States of America. If you live outside the listed countries, please contact our customer service at support@aycane.com.

You will only be able to enter a single discount code during the checkout process.

By registering with AYCANE, you will be able to view, track and manage your orders and download your invoices. You will also be able to store your payment details on our secure server, which will make checking out quicker and simpler. However, you can also checkout as a guest, this means that you don’t have to create an account with us. Create an account here.

All payments made on the aycane.com website are encrypted using secure technology and your card details are not retained or visible to AYCANE employees.

AYCANE accepts the following payment cards and PayPal: Visa, Mastercard, American Express. In some countries we offer KLARNA pay later invoice service. Your payment options are clearly displayed during check out. You’ll be charged when you submit your order. In case of a short shipment you will be automatically refunded on the same credit card that was used for the purchase.

All Checkout Prices for the European Union (EUR), Switzerland (CHF) and Liechtenstein (CHF) include VAT taxes, duties and brokerage fees; there are no additional fees to pay. In the US (US$), Canada (CAD$), United Kingdom (GB£) and Norway (EUR) prices include duties and brokerage fees; there are no additional fees to pay for customers.

You will be charged when the order is submitted. In case of a short shipment you will be automatically refunded on the same credit card that was used for the purchase.

In the case of errors or omissions on the website AYCANE reserve the right to refund your order prior to the goods being despatched. AYCANE reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases, but customers will be notified and reimbursed for the full cost of the order. Every care has been taken to ensure that the descriptions and specifications of AYCANE products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.

You will receive an email to confirm that we have received your order. If you have a problem processing your payment online or are not certain if your payment was successful, please contact our Customer Services team - support@aycane.com.

We sell our products in following currencies: Euro €, US$, CAD$, CHF, SEK, CZK and GB£. We strive to add more currencies in the future so you can shop in your local currency. The shipping country will define the currency you are being charged.

RETURN & EXCHANGE INFORMATION

We understand that returns or exchanges are unavoidable when you shop online. Therefore we offer free returns for most countries we currently ship to and make sure it will be convenient for you to organize the return shipment. Free returns are available from following countries: Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Liechtenstein, Netherlands, Norway, Slovakia, Sweden, Switzerland, United Kingdom, United States of America. If you return from outside the mentioned countries we still offer a full refund and provide a returns delivery address in Germany but the postage fees much be carried by the customer.

In your package, there is a Return Information flyer with initial return shipment instructions. Alternatively you can click on the return button on our website which will guide you through the return shipment process. If you experience troubles during this process please contact our customer service team - support@aycane.com.

No, you can also return single items of your order. However we request you to fill some basic information in the returns section of our website before you can retrieve your return shipping label.

We will notify you by email once we received your return shipment. Please allow a few days for the parcel to reach our returns handling center.

We do our utmost that you will be refunded in just few days after you dispatched the returns shipment. Our policy however is that it should be completed latest on the 14th day after receiving your return shipment.

Please make sure that the products that you wish to return are unworn and in original condition. Go to the Returns section on our website where you will be guided through the process of your claim and return shipment. If you claim a quality issue with your product please upload pictures in the designated section. At the end you will receive a printable PDF file that serves as your return shipping label. You can use our original packaging for the shipment and stick the printed return label on it. The parcel drop-off or collecting station should be conveniently located nearby you.

OUR COMMITMENT TO TRANSPARENCY AND SUSTAINABILITY

We have an extensive sustainability section on our website here. We suggest you go through the details there as this topic is vast and profound. Environmental protection is at the core of AYCANE and it has been part of our brand from day one. We focus our effort on re-using materials and circularity. Our ultimate goal is to have a closed loop recycling process for all our products.

We share the information of all our manufacturing partners transparently on our website. Please check out our partners sectionhere in case you are interested in the origin of our products. We are proud to be working with some of the most progressive manufacturers in the world. Not only do they lead the industry with their innovation power but also with their commitment to corporate social responsibility. Most of our products are manufactured in the European Union and the factories have to follow strict guidelines. But also, our partners in other regions of the world are sharing the same passion to provide a safe and fair working environment. All our manufacturing partners follow multiple social responsibility standards and are being audited by an independent organisation on a regular basis. In addition, our team constantly monitors that these commitments are being kept on all levels of business.

We set out to develop the most innovative hockey baselayers and activewear in the industry. To reach our ambitious goals we are partnering with some of the leading manufacturers around the world. Your AYCANE product will always focus on enhancing your performance first and foremost but we also believe that innovation and technical details can come with a lot of style.

We source our materials from suppliers that are innovation leaders in their respective segment. In the partners section of our website here, you can read about our material suppliers. From the beginning we had a strong focus on sustainability besides the functionality of our materials. Our credo is that the performance of our products should not be impacted just because we choose eco-friendly materials. Therefore, you will find all our supplying partners at the helm of innovation but with a firm eye on protecting our environment.

Our goal is to give you as much performance and innovation as possible for a fair price. In order to fulfil this promise we decided to follow a direct to consumer strategy. As a result, AYCANE products are only available on our website. This setup allows us to cut several middle organisations so we can pack more performance, innovation, and sustainability into our products without increasing the market price. We also believe in fair pricing towards our manufacturing partners so they receive their rightful share of profits.